Head of Talent & People | Scaling Teams & Systems
Prophet builds digital clones of organisations – AI-powered, mathematical models that bring together thousands of marketing, commercial and macroeconomic data points.
These models allow leaders and marketers to test strategies, run "what if" scenarios, and make confident decisions before committing resources in the real world.
We're a fast-growing startup on a mission to make marketing intelligence radically simpler and more actionable.
Our platform helps brands and agencies bring together online/offline, and digital data to make better, faster decisions.
We're hiring an additional Onboarding Manager
The Onboarding Manager is a strategic customer success role responsible for guiding Prophet customers from contract signature through to Go Live, ensuring new customers realise value from Prophet as quickly as possible.
You'll manage multiple concurrent on-boardings, coordinate across Data Engineering, Data Science teams and SysOps teams and serve as the customer's primary point of contact during this critical phase.
This is a high-impact role where you'll directly influence customer satisfaction, time-to-value, and Prophet's ability to scale.
What you'll be doing
Own the end-to-end onboarding process from discovery through to model deployment
Manage multiple concurrent customer onboardings while maintaining quality and timeline commitments
Run kickoff calls, discovery sessions, and structured milestone check-ins throughout the onboarding journey
Coordinate data collection across marketing spend, media exposure, and commercial data sources
Work closely with Data Engineering on ingestion and transformation, and Data Science on model builds and UAT
Ensure customers achieve their first meaningful business outcomes within defined timeframes
Guide customers on interpreting initial Prophet model outputs and reports
Support customers in understanding platform capabilities and potential use cases
Help surface early actionable insights that demonstrate platform value
Serve as the single point of accountability for customers during onboarding
Identify and address potential blockers before they impact timelines
Keep customers informed on progress, dependencies, and next steps at every stage
Work with Marketing Science team to ensure a seamless transition from Onboarding to Run
Document and refine playbooks for all core onboarding workflows
Continuously improve processes based on customer feedback and friction analysis
Capture product feedback and expansion opportunities during onboarding to inform roadmap and account growth
What Success Looks Like
Customers complete onboarding efficiently and transition to active platform usage
High onboarding completion rates with minimal time-to-first-value
Customers demonstrate early engagement with core platform features
Smooth transitions from onboarding to ongoing customer success management
Clear documentation of onboarding insights that drive product improvements
What you bring
Experience in customer onboarding, implementation, or project management in a media, martech, or data/analytics environment
Proven ability to manage multiple complex projects simultaneously without dropping balls
Strong communication skills - you can translate technical concepts for non-technical stakeholders and hold customers accountable to their responsibilities
Highly organised with sharp attention to detail and a bias for proactive problem-solving
Comfortable navigating ambiguity and working with customers who have messy or delayed data
Familiarity with marketing data (media spend, digital analytics, sales/commercial data) is a required
Experience with Linear, Notion, or similar project management tools
Why Join Prophet
Market Impact: Be part of an ambitious team defining a new category of marketing decision tech
Innovation Leadership: Represent breakthrough technology powered by Nobel Prize-winning mathematics
Strategic Role: Shape the roadmap of a product that top agencies and brands rely on.
Office first culture Built on trust, creativity, and speed.
Prophet is an invention for discovery.
Prophet is a world-first predictive intelligence platform revolutionising how businesses understand and optimise their entire marketing and commercial ecosystem.
Built as the antithesis to traditional Market and Media Mix Modelling (MMM), Prophet delivers unprecedented speed, clarity, and precision - enabling brands to measure, forecast, and simulate the impact of every investment across every channel, online and offline.
Powered by world-leading mathematics and AI, Prophet builds a digital clone of an organisation's ecosystem, ingesting organisational, media, macroeconomic, and behavioural data to identify true performance drivers and guide strategy in real time.
We work with some of Australia's most progressive enterprise brands across finance, banking, telecommunications, automotive, retail and beyond - helping them reduce inefficiencies, improve media ROI, and make confident decisions in rapidly evolving environments.
Prophet emerged from four years of intensive stealth development, grounded in statistical rigour and built by a founding team with experience from SpaceX, Deloitte, Meta, WPP and NAB.
Backed by leading investors and scaling fast, we're redefining what's possible in marketing and commercial intelligence.
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