This page outlines the vacancy and the key skills and responsibilities for the role.
Rostering and Administration Officer
Canberra, Australia
Reference: 6770690
* Full-time and permanent contract
* Salary ranges from 76k to 82k per annum, depending on qualifications, plus 12% superannuation
* Benefits include salary packaging
* Be part of a supportive and values-driven workplace
Are you a detail-driven administrator with experience in rostering and NDIS compliance?
We're looking for a proactive and organised individual to join our team as a Rostering and Administration Officer.
This is your chance to make a real impact behind the scenes in delivering high-quality, person-centred disability services.
About the Role
In this dynamic role, you will manage staff rosters, support NDIS service compliance, and ensure efficient, accurate administrative processes. You'll work closely with managers, finance, and support coordinators to keep operations running smoothly and audit-ready across our disability services.
Key Responsibilities
* Create and manage rosters in alignment with the SCHADS Award and NDIS service needs
* Ensure timely and compliant documentation for NDIS claims, service adjustments, and cancellations
* Monitor data accuracy in rostering and CRM systems (e.g., Visual Care)
* Collaborate with internal teams to resolve rostering and billing discrepancies
* Support audit preparation and quality assurance processes
* Contribute to continuous improvement in administrative systems and reporting
What You'll Need
* Certificate IV or higher in Business Administration, Community Services, or a related field
* Experience in staff rostering, preferably in SIL or NDIS environments
* Proficiency in Visual Care or other CRM/rostering platforms
* Strong understanding of the NDIS Practice Standards and compliance framework
* Excellent organisational and communication skills
* Ability to work independently and collaboratively in a fast-paced environment
For all enquiries, please call Sallyann Allport at 02 4823 4006 (during business hours).
Applicants are required to obtain a Working With Vulnerable People clearance through the Office of Regulatory Services (ACT), an NDIS Worker Screening Check, a Driver's Licence, and a satisfactory National Criminal History Check undertaken by HR.
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