Enterprise Customer Success Manager
About Canonical
Canonical is a leading provider of open source software and operating systems to global enterprise and technology markets.
Role Overview
The Customer Success department aims to reduce risk, facilitate product adoption, and support account expansion.
Key Responsibilities
1. Onboard new customers and introduce Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
2. Coordinate complex projects with developers, IT managers, and decision-makers across industries.
3. Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
4. Manage customer portfolios, identify growth opportunities, and mitigate renewal risks.
5. Lead weekly customer and business reviews, resolve blockers, and coordinate with product and engineering teams.
6. Advocate for customers internally, influencing product roadmaps and documentation.
7. Support customers through reactive ticket requests.
8. Develop campaigns targeting multiple customers via digital touchpoints.
Candidate Profile
* Ideal candidates possess excellent customer-facing skills, a passion for cloud and data center technologies, and:
* At least 5 years of IT-related experience, including Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects.
* Strong presentation skills for complex software discussions.
* Experience in internal process improvement and timely project delivery.
* Team player with cross-departmental interaction skills.
* Knowledge of agile methodologies.
* Proficiency in English, with additional proficiency in Spanish and Portuguese preferred.
What We Offer
We provide a global, distributed work environment, personal development budgets, annual reviews, recognition rewards, and various leave policies.