Our Customer Service Manager will be responsible for managing our Customer Service Experience across Flowers for Everyone business in Sydney, Brisbane and Melbourne.
This position requires a minimum of 5 + years of customer service management experience.
We are seeking a Senior Manager level candidate for this Customer Service Manager position.
Responsibilities
Manage the customer service team members and provide on call support when required.
Manage customer reviews, complaints and feedback in a proactive & constructive manner, supporting your team to do the same.
Establish systems, people and processes to ensure excellence in Customer Service at all times.
Ensure all forms of customer communication are functioning at peak levels of performance.
Assist the team with Sales & Marketing support.
Oversee invoicing to corporates and non-corporates where appropriate.
Assist business Directors as and when requested.
Manage escalated issues and resolve in a timely manner.
Manage other allocated tasks from time to time.
Mentor and coach team and other colleagues.
Demonstrate proficiency with BI tools for data analysis and reporting requirements.
Possess Australian work rights as required for this position
#J-*****-Ljbffr