We have an exciting new role for a FacilitiesSupport Coordinator. You will provideboth operational andadministrative support across the Hospice facilities and estates services.
Main duties of the job
Therole supports the effective day-to-day running of facilities functionsincluding laundry operations, estates coordination, sustainability initiatives,and waste management processes.
Thepost holder helps ensure that Hospice environments remain safe, clean,dignified, and well maintained, supporting patient comfort, infectionprevention, and efficient operational delivery across the organisation.
In addition to being part of a wonderful local charity, the hospiceoffers a generous benefit package, including:
27 days annual leave entitlement
Pension scheme (NHS pension transferable)
Life Cover
Free Car Parking
Cycle to Work Scheme
Car Leasing Scheme
Health Service Discounts
Occupational Sick Pay
Blue Light Card
Employee Assistance Programme
Enhanced maternity/paternity leave & pay
About us
StElizabeth Hospice is committed to safeguarding & protecting the adults & young people that we work with & has a zero-tolerance approach to abuse,neglect & discrimination of any person. As such, all posts are subject to arigorous safer recruitment process, including the disclosure of criminalrecords & vetting checks. We have a range of robust safeguarding policies inplace which promote safeguarding across the hospice & staff are expected toundertake regular, mandatory safeguarding training to equip them with theknowledge & skills to identify & respond to potential risks.
St ElizabethHospice is an independent charity & hospice, which improves life for peoplein the East Suffolk, Great Yarmouth & Waveney areas living with a progressiveor life-limiting illness.
Establishedin 1989, the hospice has built a reputation for delivering high-level care topatients & the community it serves. Last year the charity supported over4,000 patients & their families. Thehospices work is centred on the individual's needs and they provide specialistsupport wherever it is needed; whether that is in the home, another setting inthe community, in hospital or in the hospice itself. Support is provided topatients and their families via the Inpatient Unit, the Community Care Unit including outpatients clinics, home visitsfrom the community nursing, medical or therapy team, the OneCall 24/7 telephonehelpline and bereavement support.
Job responsibilities
JOB DESCRIPTION: FACILITIES SUPPORT COORDINATOR
REPORTS TO: FACILITIES MANAGER
BASED AT: ST ELIZABETH HOSPICE
Job Summary
The Facilities Support Coordinator provides both operational and administrative support across Hospice facilities and estates services. The role supports the effective day-to-day running of facilities functions including laundry operations, estates coordination, sustainability initiatives, and waste management processes. The post holder helps ensure that Hospice environments remain safe, clean, dignified, and well maintained, supporting patient comfort, infection prevention, and efficient operational delivery across the organisation.
SAFEGUARDING RESPONSIBILITIES
Demonstrate a commitment to keeping adults and young people safe
Report any disclosure made to you to the appropriate person
Report any safeguarding concerns in the workplace to the appropriate person
Maintain an awareness of the Hospices policies in relation to safeguarding
Key Accountabilities
Facilities Operations Support
* Provide operational support to the Facilities and Estates teams to ensure the smooth running of facilities services.
* Act as a coordination point for facilities-related operational activities.
* Liaise with Estates colleagues regarding maintenance requests, minor works coordination, and operational requirements.
* Maintain accurate facilities records and support administrative processes relating to estates activities and facilities services.
Laundry Services
* Carry out day-to-day laundry duties within the Hospice laundry facility.
* Ensure correct segregation of clean and soiled linen in line with infection prevention and control guidance.
* Operate laundry equipment safely and in accordance with training and manufacturer guidance.
* Maintain high standards of hygiene, cleanliness, and organisation within the laundry environment.
Infection Prevention & Control
* Follow infection prevention and control procedures including appropriate use of PPE and hand hygiene.
* Support the prevention of cross-contamination through safe handling, storage, and transportation of laundry.
* Escalate concerns relating to infection risks, damaged linen, or operational issues promptly.
* Support audits or improvement actions relating to infection prevention practices.
Sustainability & Waste Coordination
* Support the Hospices environmental sustainability objectives.
* Assist with coordination of waste management processes including segregation, recycling, and safe disposal.
* Promote environmentally responsible working practices across the organisation.
* Support monitoring and reporting of waste and recycling performance where required.
* Assist with initiatives designed to reduce environmental impact and improve resource efficiency.
Reception Coordination
* Provide coordination support for reception services where operationally required.
* Assist with ensuring reception areas remain organised, welcoming, and operationally effective.
* Support communication between reception, facilities, and estates teams regarding operational issues affecting the front-of-house environment.
* Provide occasional reception cover or coordination support during periods of absence, high demand, or operational need.
Health, Safety & Operational Practice
* Follow safe systems of work including COSHH guidance and manual handling procedures.
* Report accidents, incidents, hazards, or equipment faults promptly through the agreed reporting systems.
* Contribute to a positive health and safety culture across the Hospice.
* Provide ad-hoc support to Health and Safety where required.
Equipment & Stock Management
* Carry out routine cleaning and basic checks of laundry equipment and facilities areas.
* Report maintenance issues or defects to ensure timely repair.
* Monitor and restock laundry consumables including detergents, PPE, and linen supplies.
* Work respectfully alongside clinical and operational teams to minimise disruption to patient care.
* Handle patient clothing and linen sensitively, maintaining dignity and confidentiality.
* Communicate effectively with colleagues across departments to support smooth operational delivery.
* Contribute ideas to improve facilities services, operational efficiency, and sustainability.
* Participate in training, supervision, and competency assessments as required.
General
Because of the special nature of the hospice and its work the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care; to always uphold the hospice values.
THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER.
Person Specification
Skills and knowledge
* Reliable, methodical and able to follow procedure accurately.
* Physically able to undertake duties involving manual handling
* Willingness to complete training in infection prevention and control, health and safety, COSHH, and manual handling.
* Ability to liaise effectively at all levels within the Hospice
* Adapts and works effectively with a variety of situations, individuals or groups.
* Understanding of the important of hygiene, dignity, and confidentiality in hospice setting
Experience
* Working in housekeeping, facilities, or care-related environments
Personal Qualities
* Adaptability and resilience
* Ability to work under pressure and meet deadlines
* A collaborative and team-oriented approach
* A positive and enthusiastic attitude
* Shows empathy and compassion for others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Associate Director of Sustainable Estates
£20,090.40 a yearScale A (WTE £25,113) effective from 1 April 2026
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