Technical Support Specialist
Career Opportunities: Technical Support Specialist (10106)
This role is for an ambitious and detail-oriented individual who is passionate about delivering exceptional technical support to customers. You will be responsible for providing high-level support to clients requiring technical information by phone, email, and in-person.
The ideal candidate will have a strong understanding of the administrative process of sales environments and experience dealing with diverse product lines. Excellent written and verbal communication skills are essential, as well as the ability to develop and manage effective stakeholder relationships with suppliers and internal customers.
A keen eye for detail is crucial to success in this role, as you will be working across CRM systems. If you are looking for a challenging and rewarding opportunity to grow and develop within the Customer Support space, we encourage you to apply.
Key Responsibilities:
* Providing high-level technical support to customers through various communication channels.
* Collaborating with internal teams to resolve customer concerns and cases.
* Reviewing and maintaining technical support documentation, including kits and parts lists.
* Managing warranty claims and reporting.
* Ensuring accurate inventory stocking levels and managing electronic components supply and repair.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive salary package.
How to Apply:
If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please submit your application. We look forward to hearing from you!