Manager, SaaS DeliveryAbout Us:At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world.
We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day.
Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries.
We believe that every experience matters, and that belief starts with how we work together.
They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight.
From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.Learn more at Sitecore.com.About the Role:The role of an experienced Lead Automation Engineer to spearhead the design, development, and implementation of comprehensive automation solutions for SaaS products.
This role requires a developer leader who can architect scalable automation frameworks while managing a team of engineers to deliver robust, self-service provisioning capabilities.What You'll Do:Strategic Leadership & ArchitectureDevelop and execute enterprise-wide automation roadmaps aligned with business objectivesDesign comprehensive automation frameworks for multi-tenant SaaS environmentsEstablish automation standards, best practices, and governance modelsEnsure all provisioning processes maintain security and compliance requirementsLead digital transformation initiatives for SaaS product delivery automationsTechnical Implementation & DevelopmentDevelop Infrastructure as Code (IaC) solutions using TerraformDesign and implement CI/CD pipelines for automated testing and deployment (Rundeck, Github Actions or Jenkins)Create custom automation scripts using Python, Go, or PowerShellArchitect solutions on AzureBuild automated rollback and disaster recovery capabilitiesSaaS-Specific Automation SolutionsCreate automated customer tenant provisioning workflowsImplement database schema creation and application configuration automationDevelop automated scaling solutions based on usage patterns and demand forecastingBuild APIs for service provisioningDesign security boundary establishment and multi-tenant isolation automationTeam Leadership & CollaborationLead and mentor a small team of automation engineersProvide technical direction and professional development opportunitiesCollaborate with DevOps, Platform Engineering, and Product teamsEstablish partnerships with Security, Compliance, and Operations teamsFoster a culture of continuous learning and innovationMonitoring & OptimizationImplement comprehensive monitoring and alerting systemsConduct regular automation performance assessmentsEstablish KPIs and metrics demonstrating business valueOptimize provisioning workflows for speed and reliabilityDrive continuous improvement initiativesWhat You Need to Succeed:Education & ExperienceBachelor's degree in Computer Science, Engineering, or related field5+ years experience in automation engineering, DevOps, or platform engineering1+ years in leadership roles managing technical teamsProven experience with SaaS product development at enterprise scaleExperience with multi-tenant architecture and customer onboarding processesTechnical SkillsCloud Platforms: Expert-level proficiency in AWS, AzureDeep understanding of provisioning APIs and resource managementCloud cost optimization strategiesInfrastructure as Code: Advanced experience with Terraform, Ansible for configuration management, modular and reusable template designProgramming Languages: Python, Go, or similar languages; automation framework development; API integration solutionsContainerization: Docker, KubernetesCI/CD Tools: Github Actions, Jenkins, Rundeck, Azure DevOpsFamiliarity with Azure Foundry and AI apps such as RAG-based setups.SaaS & Platform ExpertiseMulti-tenancy and microservices architecture patternsAPI design and management (REST, GraphQL, API gateways)Database provisioning automation (SQL and NoSQL)Data isolation and security requirements understandingLeadership & CommunicationProven ability to lead cross-functional initiativesExperience influencing stakeholders at all organizational levelsStrong project management skills with Agile methodologiesExcellent technical communication and documentation skillsExperience with Jira, Confluence, or Azure DevOpsAdditional Skills That Could Set You Apart:Cloud Platform CertificationsMicrosoft Azure: Azure Solutions Architect Expert, or Azure DevOps Engineer Expert, Azure AI Engineer, Azure104Automation & DevOps CertificationsInfrastructure as Code: HashiCorp Certified Terraform Associate or ProfessionalContainer Orchestration: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)CI/CD: Github Actions CertifiedContainerization: Docker Certified AssociateSecurity & Compliance CertificationsSecurity Management: CISSP or CISMAdvanced CertificationsHashiCorp Certified Vault Associate (secrets management)Certified ScrumMaster (CSM) or PMPITIL Foundation certificationRed Hat Certified Specialist in Ansible AutomationSpecialized ExperienceGitOps methodologies (ArgoCD, FluxCD, Jenkins X)Monitoring platforms (Prometheus, Grafana)Secrets management (HashiCorp Vault, Azure Key Vault)Industry ExperiencePrevious experience in SaaS companies with complex provisioning requirementsUnderstanding of compliance frameworks (SOC 2, ISO *****, GDPR)Experience in regulated industries (financial services, healthcare)Startup to enterprise scaling experienceSuccess MetricsReduce manual intervention in provisioning processes by 80%+Decrease customer onboarding time from days to hoursAchieve 99.9% automation success ratesLead team development and maintain high retention ratesDeliver automation solutions contributing to measurable revenue growthImprove customer satisfaction scores related to provisioning speedWhy Sitecore?
At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally.
We're dedicated to fostering growth, innovation, and a commitment to our employees' professional and personal development.
Be part of a visionary, innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.Sitecore is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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