Jackalope is a design-led luxury hotel shaped by contemporary art, striking architecture and atmospheric design. With 44 rooms and a broader experience defined by bold dining at our two hatted restaurants, a working boutique winery, a 30-metre infinity pool overlooking the vineyard, event facilities, art commissions and installations, contemporary art, and a cellar door serving up the best of the Mornington Peninsula's wines. Award winning food, pastoral pleasures, and vintage vineyard views shape a distinctive, expressive and unconventional approach to luxury hospitality.
THE ROLE
The People and Culture Manager is accountable for leading the full employee lifecycle, fostering a high-performance and values-led culture aligned with a luxury guest experience. This role partners closely with department leaders to drive engagement, capability, compliance, and organisational effectiveness across the hotel.
This role is responsible for leading People & Culture at Jackalope Hotels, with a strong focus on supporting our people, fostering a positive and high-performing workplace, and driving meaningful employee engagement.
You will work closely with the team, providing hands-on support across all areas of HR, from day-to-day operations to broader initiatives, helping our team thrive while maintaining best practice and consistency across the organisation.
Key Responsibilities
Strategy & Leadership
* Execute the People & Culture strategy aligned with business goals and brand standards.
* Foster a positive, inclusive and high-performing workplace culture.
* Partner with leaders to identify workforce needs and succession planning opportunities.
* Support leadership capability and accountability across all departments.
Employee Experience & Engagement
* Drive employee engagement initiatives and monitor feedback, including surveys, retention trends and exit insights.
* Ensure a seamless and professional employee onboarding experience.
* Support wellbeing initiatives and return-to-work programs.
Talent Acquisition & Workforce Planning
* Oversee recruitment strategy and execution across all departments.
* Identify and develop high-potential talent within the business.
Performance, Development & Leadership Capability
* Provide guidance and support on performance management, disciplinary processes and conflict resolution.
* Manage grievances and investigations in line with policy and legislation.
* Coach leaders on effective communication, feedback and team management.
* Design and deliver training programs aligned to service excellence and operational needs.
* Track and support completion of mandatory and role-specific training modules.
People Operations & Systems
* Oversee Employment Hero, ensuring data integrity and process efficiency.
* Liaise with the outsourced payroll provider to ensure accurate and timely payroll processing.
* Review and approve payroll reports, identify discrepancies and ensure compliance.
* Maintain and update policies, procedures and employment documentation. ,
* Oversight and management uniform stock within Employment Hero
Reporting & Compliance
* Provide monthly reporting on key metrics including turnover, absenteeism and engagement.
* Ensure compliance with all relevant employment legislation, awards and workplace regulations.
* Lead audits and ensure best practice across HR processes.
Health, Safety & Wellbeing
* Promote a safe and healthy work environment in collaboration with department leaders.
* Chairing the monthly WHS meetings.
Skills & Experience
The successful candidate will have:
* Tertiary qualification in Human Resources or a related discipline.
* Proven experience in a People & Culture or HR Manager role, ideally within hospitality or a service-driven environment.
* Training and development experience, including designing and managing organisation-wide training plans.
* Demonstrated ability to interpret and apply industrial relations legislation and industrial instruments, including Modern Awards and Enterprise Agreements.
* Experience with HRIS platforms, with Employment Hero preferred.
* Strong interpersonal skills, with the ability to communicate and influence at all levels, including senior management.
* Excellent organisational and time management skills.
* Ability to work autonomously as well as collaboratively within a team.
You
We seek a highly motivated, engaging, and professional individual. Our ideal candidate will be a contemporary HR Leader who has achieved significant outcomes operating as a People & Culture Manager. They will be an experienced leader who possesses the ability to build rapport and relationships with a diverse array of stakeholders. They will be driven to achieve quality results and present themselves with high energy and focus to achieve business outcomes.