Job Title: Networks Change Manager
A meaningful and hands-on role awaits you where you'll help safeguard the stability and performance of a telecommunications network.
Key Responsibilities:
* Manage the full lifecycle of technical changes, from coordinating fault-related fixes to working closely with engineering teams and vendors.
* Create and manage change requests in line with ITIL processes, ensuring technical accuracy and compliance.
* Coordinate with engineering teams and vendors to validate scope, schedule changes, and implement approved work instructions.
* Govern the Forward Schedule of Change (FSC), aligning with maintenance windows and customer embargos, and facilitate Change Advisory Board (CAB) meetings.
* Communicate change plans, risks, and impacts to stakeholders, acting as the escalation point for emergency changes.
* Supervise and review changes post-implementation, conduct lessons learned, update CMDB, and maintain accurate records in the Knowledge Management System.
* Drive continuous improvement initiatives, support audits and compliance requirements, and ensure configuration updates post-change.
Requirements:
* Relevant qualification in Telecommunications, Engineering, or a related field.
* Strong technical expertise in telecommunications networks (mobile, fixed, IP, transmission) and ITIL Change Management principles.
* Experience coordinating changes across engineering and vendor ecosystems, with proficiency in tools like ServiceNow, Service Manager, or Jira.
* Excellent communication and stakeholder leadership skills, combined with an analytical outlook focused on risk mitigation and service continuity.
* Ability to work under pressure, manage competing priorities, and drive process improvement for operational excellence.
Benefits:
* Competitive remuneration and employee discounts.
* Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives.
* Put your wellbeing first with free access to counselling and support services.
Why Choose Us?
At [Company], we value diversity and inclusion. We strive to create a workplace that welcomes and respects individual differences, promotes cultural awareness, and supports the well-being of all employees.