About the Role
As a Service Advisor, you play a vital role in representing our brand and guiding customers through their service journey. Your focus on delivering exceptional customer service ensures a smooth, professional experience that builds loyalty and trust.
Main Responsibilities:
* Greet and assist customers in person and over the phone to accurately identify their vehicle service needs.
* Document customer concerns thoroughly and clearly via repair orders.
* Schedule service appointments that balance customer convenience with workshop capacity.
* Provide clear explanations of estimated service times, costs, and payment methods.
* Cordinate all repair services to ensure customers understand warranty conditions or required authorisations.