Data Center Critical Facilites Engineering Manager Job ID 214768 Posted 15-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Melbourne - Victoria - Australia Reporting To: Area General Manager About the role: To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. To be successful in the role it is key that the Critical Facility Manager understands procedures, processes, and operates them to the required standards. Note: All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company. Location of work: Docklands, Victoria -Melbourne What to be expected on the job responsibilities: Finance - Co-ordination of the billing application, calculating margins, raising invoices, and submitting to client - Chasing of debt to keep within contractual terms - Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool - Manage annual contract budgets and accounts. Produce site related financial, activity and other statistical information and reports as requested. To provide input into regular management reports and Budget submissions and reviews - Reviewing open Purchase Orders - Policy and procedure compliance - Comprehensive spend tracking - Drive high quality financial performance to influence P&L result - Ad-hoc reporting as requested by Business Unit or Business/Finance Contract - Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers. - Development of the Contract Review Business Unit pack - Development of the Customer Monthly Management Report - Continually develop systems to maximize efficiency benefits for the customer and CBRE. - A 7 Star Mindset - A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience: Mindset and attitude are everything, become a master at managing your tasks, resolving issues before they become problems, Having a concierge approach to guests. Operational - Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate - Ensure that effective and efficient systems are in place to: Plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff - Effectively lead management related activities including regular management meetings; development of operational procedures; fostering of good relationships, providing services of the highest standards - Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites - Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites - As necessary, participate in any business continuity plans the team may be involved in - Ensure data centre operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract - Ensure optimum staffing structures operate across contracts efficiently and ensure structures support peaks and troughs in workload, and disaster recovery - Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented - Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 9am-5pm coverage - Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met - Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA's and KPI's within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence - Plan and schedule all maintenance subcontractors work and repairs. Ensure all accounts and documentation associated with these subcontractors is current and up to date monthly - Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met - Reach out to and liaise with global peers to ensure consistency across the accounts and compliance with the client's policy standards and best practice - Manage and deliver repairs and minor project works, as required, within the data centre - Promote and maintaining the core Values of CBRE - Ensure the professional image of CBRE is presented onsite all times - Manage other tasks as directed by the client - Hold regular designated vendor management meetings - Follow designated agenda and meeting template in vendor meetings - Escalate relevant matters to superiors as soon as practically possible - Items are actioned in a timely manner; Non-Conformances are issued where relevant and close management of vendors is applied People - Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward, and appraisal systems - Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. - Talent manage staff to ensure an appropriate training plan and career progression is identified - Functional onboarding of new employees and facilitation - Maintaining a logbook of trade licence information, updating the org chart and coordination of team and employee engagement activities - Organising training for the team and maintaining training records where required - Arranging agency cover and submitting hours on portal - Culture carrier and promotes best practice - Customer Relationship Management - Maintain positive relationship with the Clients/Customers - Hold team members accountable to performance standards, managing, understanding, and addressing any underperformance appropriately - Participate in work related team meetings and activities as required - Actively promote teamwork within the team, contract, and business Quality and Safety - QHSE - Responsible for administrative tasks related to QHSE - Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements - Reporting and management of work management system - Logging hazards & customer feedback on the QHSE Management Portal - Log books compliance - Maintain e-Logbooks - Maintaining compliance with all mandatory training Others - Receiving supplier quotes and uploading onto the internal system for client approval - Working with the procurement team when required - Updating Portals as and when required - Constantly improve quality, service, and efficiency - Process improvement - being a person who can be turned to for expert knowledge, advice, or reliable performance, especially in a crucial situation CBRE RISE Values - RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration - INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for - SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital, and opportunities - EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees, and shareholders Circumstances Be flexible to work outside core office hours from time to time What you need to successful for the role: Essential - Managerial experience as a Facility Manager or Contract Manager within a critical environment. - Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures. - Experience of maintaining critical & temperature control conditioned environments. - Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers) immersion cooling and ICT systems. - Prior experience of managing large scale outsourced contracts (values more than $5 million annually). - Prior operations management experience including team management, work scheduling, and performance reviews - Prior exposure to maintenance scheduling and subcontractor management and supervision. - Strong understanding of ticketing or workflow management systems and tools. - Experience of managing escalation and emergency issues. - Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects. - Familiarity with ISO/FISMA audit processes and documentation. - Practical experience must include recruitment and line management/supervisory experience - "Unless otherwise advised, CBRE data centre sites require Australian Citizenship and on request from our customers participating in a government clearance process and holding a government clearance up to NV1 is required" CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)