Job Overview
A key business performance role supporting the Australia and New Zealand business as a member of the ANZ Financial team, encompassing various aspects such as debtor collections, credit control expertise, service, and leadership.
The Credit Controller will primarily manage debtor collections in accordance with agreed trading terms, providing professional credit control expertise, service, and leadership to all credit collection decisions.
* Collecting debtor balances according to agreed payment terms, company credit policies, and individual targets
* Supporting doubtful debt and bad debt provisioning ensuring accuracy of information
* Liaising with project managers, admin staff, managers, and clients to respond and resolve queries and disputes on invoices
* Developing and maintaining trusted relationships with clients, internal, and external stakeholders, suppliers, and vendors to enhance engagement and service levels
* Managing inbound & outbound client calls
* Monitoring outstanding debts, maintaining accurate ledgers, and implementing effective timely collection strategies to optimize working capital
* Implementing and managing invoicing procedures and systems, credit notes, and error management
* Ensuring credit management processes comply with corporate governance, audit standards, and relevant financial regulations
Requirements
This role is perfect for a highly motivated and commercially astute professional seeking to make a difference within a professional services environment.
The ideal candidate will possess:
* Completion of Diploma/Bachelor of Business/Accounting/Finance or equivalent work experience
* Strong customer service skills, with experience assisting and responding to customers over the phone
* Experience in preparing regular aged debt reports, assisting with cash flow forecasts, and highlighting risks relating to debtors' outstanding
* Ability to work closely with project managers, legal teams, address client disputes, and protect revenue streams
* Excel skills and exposure to ERP systems
We offer a diverse range of benefits, including work-life balance, growth opportunities, memberships, recognition, ownership, parental leave, support, salary sacrifice, travel discounts, and car leasing options.
Please find below the key skills required for this role:
* Commercial acumen and understanding of credit control practices
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Knowledge of accounting principles and practices
* Strong analytical and problem-solving skills