Overview
Classification: APS Level 4
Location: Sydney - NSW
Salary: $79,435 - $86,320
The Role
The Australian Trade and Investment Commission (Austrade) is looking for motivated IT services skilled to join the Global IT Support team. This role is responsible for delivering 1st and some 2nd Level technical support on Austrade’s Information and Communications Technology (ICT) network to our clients across the globe. Support is provided via a number of channels including, phone, email, instant message and direct contact. Supported services may include (but are not limited to) laptops, workstations, mobile devices, software, peripheral hardware, system administration, video conferencing and networking. The successful candidates will work well in a small team, have well developed customer service skills, and be at ease managing multiple tasks. Note: The IT Support Officer must be willing to be on a work roster during business hours (ordinarily between 8am and 6pm), with some work outside of these hours.
Duties
- Identify, record, diagnose and resolve IT Level 1 client issues and enquiries
- Perform Level 1 and some Level 2 IT system administration tasks
- Coordinate the timely repair of ICT equipment with vendors
- Coordinate and manage ICT equipment
- Contribute to the IT Support Knowledge Articles
- Assist in supporting/implementing IT solutions and projects as directed and needed
- Perform document administration tasks as directed
- Work effectively in a small team as part of a global support network.
Given our commitment to diversity and inclusion, Austrade actively encourages applications from people with disabilities, LGBTQIA+ people, women, and people with diverse linguistic and cultural backgrounds for all of our roles.
Closing Date
Applications close at 11.30pm, Thursday, 2 October 2025
Eligibility
- Australian Citizenship - Our successful candidate must be an Australian citizen
- Security Clearance - Our successful candidate will be required to obtain and maintain a Negative Vetting 1 security clearance.
For more detailed information please view the Information Pack.
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