Contract Duration - 5 months contract with extension
Location – ACT
Security clearance -Must be able to obtain Baseline
DFP Recruitment is seeking an experienced Senior Application Support Analyst to join our Government Client team.
Key Duties and Responsibilities:
* Utilise technical expertise and specialist knowledge of business rules to investigate, diagnose, and resolve ICT system issues.
* Demonstrate strong verbal and written communication skills to liaise effectively with business users, technical teams, and customers.
* Work closely and communicate clearly with multiple internal stakeholders and external vendors to identify and rectify issues.
* Apply and promote ITIL best-practice methodology, using an ITSM system to investigate, triage, and resolve incidents and service requests across Level 1 and Level 2 queues.
* Validate complex business problems by distinguishing between system (IT) issues and business rule (operational) issues.
* Perform data analysis and reporting using Microsoft Excel, including identifying trends and root causes.
* Understand and support the replication and testing of issues across SIT, UAT, and BVT environments.
* Complete tasks required to support application release cycles and ongoing business functions.
* Mentor team members in Business Application support standards and best practices.
Skills and Experience:
* 5+ years' experience in an ICT support role.
* Demonstrated experience supporting either SAP or Salesforce platforms.
* Proven experience using an ICT Service Management tool and applying ITIL methodology for incident and service request management.
* Comfortable with new approaches to accessibility, with a strong enthusiasm for accessible and inclusive design and development.
* Demonstrated ability to analyse and report on data using Microsoft Excel.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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