Job Description:
We are seeking a skilled Reservations Agent to join our team. As a key member of our sales and operations teams, you will be responsible for managing enquiries, coordinating details, and ensuring every booking runs smoothly.
Key Responsibilities:
* Respond to reservation enquiries via phone and email from guests, travel agents, and corporate clients.
* Process reservations, amendments, and cancellations accurately and efficiently.
* Communicate special requests and VIP arrangements to relevant departments.
* Handle guest complaints professionally, escalating when appropriate.
* Build knowledge of room types, rates, and packages to support upselling.
Requirements:
* A genuine passion for delivering unforgettable guest experiences.
* Clear, confident communication skills.
* A respect for brand standards and structured booking approaches.
What We Offer:
This is an excellent opportunity to join Tasmania's largest private employer based at Sandy Bay. You will have the chance to work in a dynamic and supportive environment, with opportunities for growth and development.