OverviewBox (NYSE:BOX) is the leader in Intelligent Content Management.
Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
We help companies thrive in the new AI-first era of business.
Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide.
Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.By joining Box, you will have the unique chance to continue driving our platform forward.
Content powers how we work.
It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.Why Box Needs YouWe are looking for a Customer Success Manager who understands the value of nurturing customer relationships.
You will work with our largest new, and existing, customers across Australia, New Zealand, and the Asia Pacific.
You will be responsible for ensuring your customers are realising real business value through the use of Box.What You'll DoManage post-sales activity for our customers through rapid rapport-building, product knowledge, project management, planning and execution.Engage regularly with both ITDMs and BDMs across a wide range of industry verticalsMaintain a deep understanding of the product, and make recommendations on how customers can use it to accelerate their own business objectives.Demonstrate tactics with customers to drive positive deployment and adoption outcomes, and use these to articulate value realised for their businesses.Keep to a strong rhythm of business for Joint Success Planning, and logging customer objectives, activities, and outcomes.Proactively identify and log churn risk, and work actively with the broader account team to mitigate.Analyse customer data to build and execute engagement strategies within your customer portfolio.Function as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve.Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.Who You Are3+ years experience supporting customers in success / account management, or similar.Bachelor\'s degree equivalent required.Experience in SaaS is a plus.Strong communication skills and technical aptitudeFamiliarity with Salesforce, Slack, Zendesk, and other Software-as-a-Service is a plusProactive team player who has fresh ideas when it comes to user adoption, churn mitigation and recurring revenue growthEnjoys working closely with customers to ensure complete satisfactionA self-starter who takes the initiative to get things doneEqual OpportunityWe are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.
Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
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📌 Customer Success Manager
🏢 Box
📍 New South Wales