PURPOSE OF POSITION:
To provide expert advice and support to assist members to achieve their personal fitness goals on a one-on-one basis.
To promote the benefits of Fernwood compound strength training, and complimentary services available in the clubs, and maximise the number of sessions sold.
To contribute to and be proactive in delivering solutions that promote and create positive member experiences at Fernwood Women's Health Clubs that fulfil our purpose to "empower women to shine".
At Fernwood we pride ourselves on delivering the best service to our members and all staff follow our three step Mantra, Everybody Cleans, Everybody Sells, Everybody Motivates.
PRINCIPAL ACTIVITIES:
* Create member files and Personal Training cards, ensure they are reviewed, accurate and kept up to date.
* Have a complete understanding of the operation procedures of FPT as per the training manual.
* Ensure weekly statistics are completed and handed to the Club Manager or Club
Co-ordinator every Friday.
· Ensure the cleanliness and sanitisation of all areas of the club.
* Complete a KPI review with your Club Manager/Club Co-ordinator on a monthly basis, ensuring appropriate goals set and followed up.
* Provide a minimum of 24 hours' notice to the client when changing appointments.
* Confirm next appointment is scheduled after each session.
* Follow-up calls to be made on all enquiries and no show's or cancelled appointments.
* Arrange for a substitute trainer if a session needs to be cancelled, refer to Club
Manager or Club Co-ordinator if unable to do so.
* Ensure Personal Training appointments are marked correctly in the calendars at the end of each session.
* Record availability 8 weeks in advance in the pro.mywellness staff platform.
* Ensure that all new members receive an Introductory Personal Training session.
* Ensure that all equipment is kept in a clean and serviceable manner and returned to correct place after each session, reporting any maintenance to Club Manager.
* Where Personal Trainer cancels session with client, within 12 hours, you MUST provide the client next session free of charge.
* Where cancellation received within 12 hours of booked session or no-show of client, the Personal Trainer MUST be on floor with members, conducting introductory session/s, or completing duties as directed by Club Manager or Club Co-ordinator. Where unable to conduct introductory session, Club Manager must sign off shift to authorise and explain circumstances.
* Protect the confidentiality of members and ensure all information is kept secure, member booklets must NOT be taken off Club premises (these booklets remain property of Fernwood).
* Deal effectively with pressure, manage multiple tasks and remain positive
* Effective use of PT online, ensuring 8 weeks to 6 months availability recorded.
* Attend club meetings and training as required.
* Ensure always up to date with and actively promotes products and services of Fernwood Women's Health Clubs and informs members of current promotions.
* Read all communication material, especially whiteboard and noticeboard, at commencement of each shift.
* Communicate with staff on same shift and following shifts to maintain continuity of service.
* Answer telephone within three (3) rings in a professional and friendly manner, taking and distributing messages with timeliness.
* Meet appointments on time, warmly acknowledging each person with a smile, using their name
* Encourage feedback and communicate to team. As well as follow up queries and concerns within 24 hours
* Carry out additional duties as assigned by Club Manager and management.
Job Type: Casual
Pay: From $52.00 per hour
Expected hours: 28 – 56 per week
Benefits:
* Employee discount
* Gym membership
Work Location: In person