Rydges Resort Hunter Valley - Reservations Agent
Join our team of local heroes dedicated to enhancing every guest's stay at Rydges Resort Hunter Valley.
About the role
We are seeking a dedicated Full Time Reservations Sales Agent to join our in-house team. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
Key Responsibilities:
* Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
* Efficiently process guest reservations, modifications, and cancellations
* Maintain accurate and up-to-date reservation records
* Collaborate with the wider team to ensure a consistent and positive guest experience
* Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
* Contribute to the achievement of revenue and occupancy targets
Requirements
* Proven experience in a customer service or reservations role within the hospitality and tourism industry
* Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
* Strong problem-solving and decision-making skills to handle guest inquiries and requests
* Proficient in using reservation systems and technology
* Adaptable and flexible to work in a dynamic, fast-paced environment
About EVT
Rydges is part of EVT, a market-leading experience creator that brings to life some of the best-known brands and properties in entertainment, ventures, and travel.
Our portfolio includes over 140 entertainment experiences, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.
Proudly Australian & New Zealand owned, we deliver a refreshingly local experience with exceptional comforts catering to all guests.