Job ID: ******* | Amazon Support Services Pty Ltd
Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.
We are actively seeking experienced systems engineers with a strong background in cloud operations based in Melbourne or Sydney.
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialised security solutions for their cloud services.
Key Job Responsibilities
Define and/or refine hardware requirements, participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation
Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency
Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
Participate in the design and execution of production acceptance tests and new hardware evaluations
Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
Participate in "on-call" rotations to resolve incidents occurring out-of-hours.
Must be an Australian Citizen and hold or be able to attain an Australian Government Security Vetting Agency clearance (see security/clearances).
Basic Qualifications
3+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals
3+ years of Operations experience working with CI/CD pipelines and deployment systems such as Terraform, GitHub Actions, Jenkins, or others
Able to troubleshoot at all levels, from network to operating systems to software applications
3+ years working in Linux or other UNIX based operating systems
Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
Preferred Qualifications
Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization
Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar
Experience scripting operating system tasks in Bash, Python, etc. and with Infrastructure as Code such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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