This range is provided by Woods & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$95,000.00/yr - A$110,000.00/yr
Direct message the job poster from Woods & Co
Recruitment Consultant | Finance and Technology
The Opportunity
An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60+ countries and partners with some of the world's most recognised brands.
As a Customer Success Manager, you'll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You'll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success.
This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes.
What You'll Be Doing
* Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite
* Lead onboarding and implementation programs for customers of varying size and complexity
* Act as the primary post-sale point of contact, ensuring smooth handover from sales
* Build strong, trusted relationships with key stakeholders across customer organisations
* Train users on best practices and run product demonstrations to drive adoption
* Develop proactive deployment and engagement strategies to maximise product value
* Analyse customer usage data to identify risks, opportunities and improvements
* Identify upsell, cross-sell and expansion opportunities in collaboration with Sales
* Drive renewals and minimise churn through strong onboarding and engagement
* Act as the voice of the customer, sharing insights with Product, Support and Engineering teams
* Liaise with internal technical teams to resolve issues and influence product enhancements
* Travel domestically and internationally as required to support customer relationships
What We're Looking For
* Strong experience in a Customer Success, Account Management or Client-Facing role, ideally within SaaS, technology or enterprise software
* Highly organised with the ability to manage multiple customers and priorities
* Confident, articulate and comfortable presenting to a wide range of stakeholders
* Analytical mindset with the ability to interpret customer data and usage trends
* Excellent communication skills: written, verbal and interpersonal
* Proactive, self-driven and solutions-oriented
* Comfortable working in a fast-paced, high-growth environment
* Passion for customer experience and long-term relationship building
Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential.
Why Apply?
* Join a rapidly scaling AI business with global reach
* Work with enterprise customers across diverse industries
* High-impact role with visibility across sales, product and leadership teams
* Opportunity to grow your career in a world-class Customer Success function
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
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