Department Leader
We are seeking a skilled Department Manager to lead our store's daily operations, ensuring exceptional customer experiences and supporting customers' DIY projects. The successful candidate will have a passion for visual merchandising, aligning it with marketing plans to drive sales and engagement.
The role involves:
* Supporting the leadership team in achieving business objectives.
* Leading by example to deliver outstanding customer service.
* Coaching team members on service behaviours.
* Inducting and training new staff.
* Maintaining high-quality merchandising standards.
* Coordinating stock management effectively.
To be successful in this role, you will need:
* Experience supervising customer-facing teams in safety-compliant environments.
* Strong analytical skills to drive decision-making.
* A genuine passion for delivering excellent customer service.
* Ability to coach and develop team members.
* A results-driven attitude with a focus on excellence.
* An open and approachable communication style.
* Confidence interacting with customers and colleagues.
* Eagerness to learn about new products and services.
* Flexibility to work across retail hours and adapt to changing circumstances.
This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about delivering exceptional customer experiences, and is committed to their professional growth and development.