Overview
The Opportunity: I am looking for an IT Operations Team Leader for one of my Insurance clients. This is a key role for a technical professional who is ready to step into a leadership position that balances high-level oversight with hands-on infrastructure management. You will be responsible for ensuring the reliability, security, and performance of my client's technology environment while mentoring a dedicated team of specialists to deliver their best work.
The Role
The IT Operations Team Leader acts as a bridge between the technical team and business leadership. You will oversee the delivery of IT services and drive the continuous improvement of my client\u2019s cloud and on-premise systems.
Key Responsibilities
* People Leadership: Manage and mentor a multidisciplinary team, including Cloud and Network Engineers, DBAs, and Support Analysts.
* Cloud Infrastructure: Take ownership of the Microsoft Azure environment, along with platforms like Genesys and Atlassian Cloud.
* System Availability: Design and implement processes that ensure high availability and robust disaster recovery (BCP) protocols.
* Project Delivery: Lead infrastructure projects from scoping and design through to testing and implementation.
* Vendor & Stakeholder Management: Act as a primary escalation point for technical issues and maintain strong relationships with external service providers and internal business leaders.
* Security & Standards: Implement secure configurations and maintain technical documentation to ensure a highly secure and optimized environment.
Candidate Profile
My client is looking for a proactive leader who combines technical depth with excellent communication skills. You should be someone who enjoys problem-solving and can adapt quickly to changing priorities.
Essential Criteria
* Experience: 2–5 years of experience as an IT Specialist, with at least 1–2 years in a team leadership or supervisory role.
* Technical Expertise: Advanced skills in Microsoft Active Directory, Exchange, SQL, SharePoint, and Hyper-V.
* Cloud Proficiency: Hands-on experience administering Azure Cloud Services.
* Education: A strong background in Microsoft administration and formal management training or qualifications.
Highly Regarded
* ITIL, MCSE/MCSA, or Project Management certifications.
* Experience within health insurance or membership-based organizations.
* A background in task automation and scripting.
If this sounds like you, please click apply. My client have times to interview in the next two weeks so don\u2019t hesitate to put yourself forward!
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