The role of the Strategic Account Management function is to develop, maintain, and enhance meaningful partnerships with key stakeholders across assigned accounts. Acting as the primary contact for the delivery of ResMed training, services, and products, this role helps patients achieve better sleep outcomes while driving business growth.
You will work closely with the Strategic Account Manager to execute growth strategies, monitor performance, and share insights that improve partner and patient results. A collaborative, inquisitive, and customer-focused approach is highly valued. This position is an ideal stepping stone for professionals aspiring to become a Key Account Manager.
Let's talk about Responsibilities
* Support and facilitate delivery of ResMed's products and services through partner accounts to ensure optimal patient outcomes and competitive market positioning.
* Handle a diverse range of partner activities, including:
o Product enquiries
o Product training
o Service requests
o Sales follow-up
o Promotional activities
* Utilize extensive knowledge of the sleep apnea therapeutic area to problem-solve patient and partner queries and train partner staff on ResMed devices and products.
* Monitor and capture customer and partner feedback; collaborate with Strategic Account Manager to optimize sales.
* Conduct periodic store visits and share market insights to inform broader strategies and tactics.
* Act as a trusted advisor, ensuring seamless service delivery and strong relationships with partners.
Qualifications and Experience
Required:
* Practical experience in the sleep field, either retail or clinical, with patient-facing exposure (minimum 2–3 years).
* Strong interpersonal skills and a customer-focused, problem-solving nature.
* Ability to manage multiple, varied activities and articulate technical information to diverse stakeholders.
Preferred:
* Queensland based.
* Bachelor's degree or healthcare qualifications.
* Familiarity with ResMed products and sleep therapy solutions.
* Strong patient or customer service orientation.
* Creative and collaborative approach to work.
* Demonstrated track record of career growth and development.
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.