Serco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer many opportunities for growth and flexible benefits to support you at every stage of your career, including:Opportunities for professional developmentA supportive work environment with trusted leadership that values diversityAccess to cutting-edge technology and toolsThe chance to drive change and make a differenceLong-term, secure employment with a global companyMake an impact at SercoService Technicians support hospital staff and users across Fiona Stanley Hospital (FSH), Fremantle Hospital, and satellite locations such as the FSH Medihotel and FSH Cockburn Mental Health facility. Their support includes AV equipment, Patient Entertainment systems (PES), remote monitoring and scheduling of Automated Guided Vehicles (AGVs), and maintenance of various FM-managed technical assets, including AV, PES, and AGV systems. Responsibilities include:Setting up and controlling portable and fixed audio-visual equipmentPerforming service upgrades, modifications, and patches, including testing and recommissioningTroubleshooting system errors remotely and providing Level 1 and 2 support; raising fault reports for repairsAttending reactive callouts in patient rooms, clinical, and meeting spaces, interacting with patients and cliniciansSupporting the wider DTS team’s objectives at Fiona Stanley Hospital and FSH Cockburn Health campusesSerco is a place for you.You should have proven expertise in customer interactions and a strong commitment to resolving issues. Skills in technical problem-solving and the ability to work independently and collaboratively are essential. To succeed, you’ll need:Knowledge of digital and high-definition systems, including HD projection and video distributionKnowledge of media/content platforms, such as Video Asset Management and Content Management Systems; familiarity with IPTV, codecs, encoding/transcoding, video formats, and file workflowsHigh-level computer skills, digital media, web, and editing experience (highly regarded)An understanding of system schematics and operation manualsBasic troubleshooting skills for ICT networksDesirable qualifications include:AVIXA Certified Technology SpecialistCrestron certification or experience with third-party control systemsFamiliarity with ICT Networked Audio-Visual SystemsITIL CertificationAs a growing global company, Serco operates across justice, migration, defence, space, customer services, health, and urban mobility. Joining us means being part of a supportive culture with trusted leaders who will help you achieve your goals. We offer a flexible work approach and long-term government-backed contracts.Are you ready to do important work that really matters?At Serco, we bring together the right people, technology, and partners to create impactful solutions for some of the world’s most urgent challenges. Our work touches millions in Australia, New Zealand, and Hong Kong and offers opportunities across health, defence, maritime, justice, immigration, and community services.Impact a better future at Serco.
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