Office Customer Service Officer / Concierge
Be the first impression. Set the standard.
Not every great real estate career starts in sales or property management.
Some start in customer service - where relationships are built, first impressions are formed, and professionalism is non-negotiable.
Due to continued growth, we're welcoming a highly organised, customer-focused Office Customer Service Officer / Concierge to support our entire agency.
This is a pivotal role - the heartbeat of our office.
About the Role
Working 5 days a week, hours to be discussed. You will be a point of contact for our clients, tenants, landlords and buyers - both in person and across all communication channels.
Your role is to ensure every interaction reflects our values of:
Dependable. Respect. Transparency. Growth Mindset. Accountability. Excellence.
You won't just answer phones.
You'll manage client experiences.
Your Responsibilities
• Assisting with administrative and operational tasks
• High-volume phone and email management
• Clear, professional written communication
• Supporting sales and property management teams
• Booking appointments and coordinating enquiries
This Role Will Suit You If You:
• Have previous customer service experience (real estate experience highly regarded but not essential)
• Communicate confidently and professionally - in person, on the phone and in writing
• Remain calm under pressure and manage multiple tasks
• Take pride in presentation and organisation
• Are proactive, not reactive
• Enjoy being the glue that holds a team together
Strong written and verbal communication skills are essential.
Why Join Us?
A modern, central Raymond Terrace office
A stable, established and respected agency
Supportive leadership and clear expectations
A positive, people-first workplace
Long-term career opportunity, not a revolving door
We believe culture matters.
We believe professionalism matters.
And we believe the right person in this role sets the tone for the entire agency.
If you're confident, organised, and genuinely passionate about customer service - we'd love to hear from you.
All applications will be treated confidentially.
Please forward your resume to