Together we shape thriving communities, public spaces, places and economies. Senior Customer Service Officer Clerk Grade 5/6 position with the Customer Service & Advice team, Crown Lands Temporary full-time opportunity up 30 June 2026, possibility of extension Office location: Newcastle, Nowra or Dubbo office The role The Customer Service & Advice team is on the lookout for a dynamic Senior Customer Service Officer who excels at: Providing excellent customer support by addressing complex enquiries and resolving issues. Demonstrating high-level communication skills to effectively interact with customers and team members Implementing business improvement initiatives to boost customer satisfaction and operational efficiency. Managing key partnerships to elevate service delivery. Analysing customer feedback and data to pinpoint areas for improvement. Collaborating with other departments to ensure seamless service integration. Coaching and mentoring team members to ensure exceptional service delivery. To be successful, you will be passionate about customer service and have a proven track record of exceeding customer expectations in a fast-paced environment. Your strategic approach to solving problems, combined with your dedication to continuous improvement, sets you apart. For more information read the full Role Description: Senior Customer Service Officer What you will bring to the role Team Player Extraordinaire: You shine in a team environment, taking pride in delivering customer-centric services to Crown Lands customers while supporting your colleagues. Cool Under Pressure: Your ability to manage high workloads and stay composed under pressure ensures that our customers receive outstanding service, even during the busiest times. Master Relationship Builder: Building and maintaining relationships is your superpower. Your strong interpersonal skills help you navigate both internal and external stakeholder relationships with grace and precision. Innovative Thinker: You're key to developing and supporting business improvement initiatives, fostering collaboration, trust, and effective communication. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Monday 6th October 2025 at 11:55pm Should you require further information about the role please contact Kelly Green via kelly.green@crownland.nsw.gov.au or 02 6883 5402 We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn