Overview
Join our energetic team as a Claims Advisor at our Sippy Downs headquarters. This role will be central to Youi’s reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you\'ll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.
Responsibilities
Onsite and full-time, working Monday to Friday
Manage your own portfolio of claims
Help our customers in their time of need by processing their claims from start to finish
Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
Be a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim
Qualifications
Experience in administration, with high attention to detail
Familiarity with case or portfolio management is a plus
Exceptional oral and written communication skills
Effectively present and articulate information
Skilled at multitasking and thriving in high-pressure environments
Strong problem-solving skills and sound decision-making capabilities
Don\'t tick every box? No worries! We understand that many skills are transferable, so even if you don\'t tick all the boxes, we encourage you to apply.
Perks And Benefits
Great work/life balance with set start/finish times
22 days annual leave, plus volunteer leave, and yearly salary reviews
Career progression opportunities – we believe in promoting from within
Paid induction training and ongoing career development
An awesome work culture that encourages creativity and celebrates diversity
Ideally located surrounded by numerous eatery and retail options
An award-winning reward and recognition program
Discounted insurance products
Discounted gym memberships through Fitness Passport
Free skin checks, flu jabs, and wealth mastery sessions
Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
End of trip facilities
Casual dress code
Keen? Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to join our Claims team, and be part of our growing success story!
J-18808-Ljbffr