Senior Veterinary Practice Leader
The ideal candidate will be a seasoned professional with a strong background in veterinary practice management. They will have a proven track record of successfully managing clinical settings, overseeing operational and people matters, and driving business performance.
This is a dynamic role that requires the ability to coordinate the business, people, operations, and services of the clinic. The successful candidate will thrive on managing a busy clinical setting, leading employee matters, and being highly engaged in customer experience and client loyalty activities.
* Oversee all operational and people matters within the clinic, including communications, procedures, and business services.
* Lead all employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
* Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
* Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
* Lead work health and safety compliance, facilities and maintenance, assets and equipment, as well as cleaning and presentation standards.
* Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
* Collaborate with Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
* Lead company initiatives, projects, and technology.
* Bring a transparent leadership style focused on collaboration and engagement.