Salary: $38.65 - $38.65
Job Type: Casual
Location: Lismore
Job Category: Community Services & Development
Job Description
We have an exciting opportunity for an applicant to join our Customer Experience Team in a casual working capacity, supporting ad-hoc and flexible resourcing requirements across our customer service operations.
This role is a great opportunity to learn about community services and programs from the front line.
Why It Will Transform Your Career
* Gain valuable knowledge across four key service streams of children, youth, families and employment; disability inclusion; housing and homelessness; and mental health and wellbeing.
* Expand your network by working with a broad range of specialist staff and stakeholders.
* Broaden your customer service and administrative skills to include face-to-face, online and phone-based service solutions.
* This role will firstly focus on front of house face-to-face customer service, with further training provided to support phone enquiries.
Benefits
* Your voice will be valued and heard in our mission to support positive social change.
* You'll be part of a supportive, diverse, and inclusive environment where we celebrate individuality.
Responsibilities
* Provide front-of-house face-to-face customer service.
* Handle phone enquiries with acquired training.
* Use client records management systems to manage client information.
* Employ de-escalation techniques when interacting with distressed community members.
* Identify and prioritize issues, problem-solve, generate solutions, and collaborate to achieve successful outcomes.
* Use technology to undertake a wide range of administrative functions.
Qualifications & Experience
* Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress.
* Experience in de-escalation techniques.
* Experience in using client records management systems.
* Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders.
* Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
* Ability to use technology to effectively undertake a wide range of administrative functions.
EEO Statement
Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.
Requirements
Working with Children and a National Police Check are mandatory requirements for all staff.
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