This is a Business Banker - Townsville, QLD role with Commonwealth Bank based in QLD, AU Commonwealth Bank Role Seniority - mid level More about the Business Banker - Townsville, QLD role at Commonwealth Bank You are a strong commercial lending Business Banker We are a high performing Small Business Banking team at CBA Together we will work towards becoming the 1 Business Bank See yourself in our team The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek to understand the business and personal goals of business owners and use their expertise and specialist teams to provide tailored financial solutions. Small Business Banking is a part of CBA Business Banking and provides in branch face-to-face and remote support to Small Businesses across Australia. In Small Business Banking, we cultivate strong connections with our communities and customer by Building deep connections, Having compelling proposition and Exceptional Execution. Do work that matters We are looking for a passionate and experienced Commercial Lending Business Banker to join our Townsville branch. As part of a high-performing team, you’ll play a key role in delivering exceptional service to Small Business customers by understanding their business and personal goals, and supporting them through the end-to-end fulfilment of their financial needs. In this role, you’ll be responsible for driving business development within the local Townsville business community, while also strengthening existing client relationships through premium service delivery. More specifically, you will: Lead meaningful customer conversations to uncover goals and needs, and provide timely, tailored financial solutions. This includes originating products such as commercial lending up to $1.25M, asset finance, merchant facilities, and everyday banking solutions. Proactively engage customers to support both their business and personal aspirations, preparing for conversations with valuable insights. You’ll also be familiar with home ownership solutions available to business customers. Act as a brand ambassador in the local business community, promoting CBA’s business banking proposition. You may also host small business education events to support financial wellbeing. Attend key stakeholder meetings regularly to raise awareness of Small Business Banking services, build referral partnerships, and address service challenges collaboratively. We want to hear from you if you have: Experience in commercial lending or B2B sales Home lending exposure Strong financial analysis skills and commercial acumen Excellent interpersonal and stakeholder engagement skills Proven ability to engage customers both face-to-face and remotely Experience managing a pipeline of opportunities and facilitating proactive customer contact Passion for Small Business customers or direct experience in running a Small Business FSRA Tier 2 Accreditation Credit Approval Authority (CAA) Level 2, or willingness to obtain within 6 months Formal training to support home lending discussions, such as Cert IV in Banking Services (preferred) Our culture At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 26/01/2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Leading customer conversations Engaging customers proactively Acting as a brand ambassador Key Strengths Commercial lending experience Financial analysis skills Interpersonal skills Home lending exposure Customer engagement Small business passion A Final Note: This is a role with Commonwealth Bank not with Hatch.