Overview
Join to apply for the Service Advisor Lismore NSW role at Frizelle Sunshine Automotive.
Frizelle Sunshine Automotive is an Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent vehicle brands and offer a complete range of services, including expert mechanical servicing. With over 900 employees across multiple locations, our team is built on extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
We are currently looking for a Service Advisor to join the team at our Lismore Dealership.
What The Role Entails
- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to ensure vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Being a champion of objections – There is always a positive outcome!
- Ongoing training and development. If you have the desire to grow we will get you there
What We Are Looking For
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team
- Love a fast paced, yet fun workplace
Benefits Of Joining Us
- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including gym memberships and retail discounts
- Paid parental leave to support you and your family
Employment details
- Employment type: Full-time
- Job function: Other
- Industries: Motor Vehicle Manufacturing
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📌 Service Advisor Lismore NSW
🏢 Frizelle Sunshine Automotive
📍 Lismore City Council