Customer Experience Representative
About the Role
We are seeking a Customer Experience Representative to provide exceptional service and build genuine relationships with our customers.
* The ideal candidate will be able to respond to inbound and outbound customer queries with empathy and professionalism.
* Investigate and resolve complaints in line with contractual obligations.
* Collaborate with teams to reduce repeat issues.
* Analyse feedback trends and support service improvements.
Key Responsibilities
1. Respond to customer inquiries via phone, email, or online channels.
2. Resolve customer complaints in a fair and timely manner.
3. Collaborate with colleagues to identify solutions to customer issues.
4. Monitor and report on customer feedback.
Requirements
To succeed in this role, you will need:
* Strong communication and interpersonal skills.
* Able to work in a fast-paced environment.
* Ability to multitask and prioritize tasks.
* Experience working in a customer-facing role.
About Us
We are a dynamic organisation dedicated to delivering exceptional customer experiences. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.