Job Description
Aged Care Coordinator Role Overview
The Aged Care Coordinator is responsible for developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
The successful candidate will be responsible for preparing and transmitting schedules for customer services to Community Support Professionals.
Duties and responsibilities include arranging replacement staff to cover planned or unplanned absences and shift changes.
The role also involves providing coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support.
Maintaining and updating data in company information systems is also an essential part of this role.
The Aged Care Coordinator will meet the specified standards for the delivery of quality in-home care and support services.
About the Role:
* Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite.
* Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills.
* Ability to work as part of a team.
Requirements:
* Current CPR/First Aid Certificate.
* Current and satisfactory Criminal Record Check.
* Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card.
* Current Australian Driver's Licence.
* Reliable, registered, and insured vehicle (comprehensive insurance preferred).
* Smartphone with internet access.
Benefits:
* Opportunity to make a difference in the lives of older people and those living with disability.
* Collaborative and dynamic work environment.
* Ongoing training and development opportunities.