Ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks
19th June, 2025
Purpose / Objective
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Commitment Period:Minimum 6 months - but the position is ongoing
Days and hours required per week:Mondays, Tuesdays or Fridays 5 hours between 9:30 AM-4 PM including 30 minutes lunch break.
Duties & Responsibilities
* Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area
* Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
* Ensure safety practices are followed at the reception; signing in/out, log book etc
* Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
* Obtain basic details, information and documentation from clients to process a clear referral for services
* General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
* General administration tasks to support clients and workers; printing, scanning, mail distribution,
* Basic housekeeping when required
19th June, 2025
Purpose / Objective
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Commitment Period:Minimum 6 months - but the position is ongoing
Days and hours required per week:Mondays, Tuesdays or Fridays 5 hours between 9:30 AM-4 PM including 30 minutes lunch break.
Duties & Responsibilities
* Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area
* Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
* Ensure safety practices are followed at the reception; signing in/out, log book etc
* Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
* Obtain basic details, information and documentation from clients to process a clear referral for services
* General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
* General administration tasks to support clients and workers; printing, scanning, mail distribution,
* Basic housekeeping when required
Selection Criteria
* Experience in working with people from various backgrounds and/or cultures
* Experience in administration, reception or customer service
* Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
* Ability to work collaboratively with other staff and volunteers
* Flexibility and willingness to take on extra tasks as appropriate
* Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality
General Conditions
All ASC staff and volunteers are required to:
* Adhere to ASC's vision, purpose and values
* Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
* Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
* Comply with Work, Health and Safety systems
* Comply with Incident Management Procedures and emergency protocols
* Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
* Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements
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