Join a Supportive Team in a Prime Location
AtGemini Wollongong, we're a busy and efficient workshop specialising inrapid repairs.
Our team of 20 skilled professionals work side-by-side in a clean, spacious environment equipped with the latest tools and technology.
We pride ourselves on our positive team culture—where everyone looks out for one another.
Conveniently located in the heart of Wollongong and just minutes from the beach, it's the perfect spot for work-life balance.
The Opportunity
We have an exciting opportunity for Customer Service Officer to join our team.
This is a casual position, day shift 8.00am start.
Between Monday to Friday.
As the first point of contact for all customers, you will play a crucial role in shaping their experience.
Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team.
This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.
Apply today
Role responsibilities
Ensuring the environment is always customer friendly
Greeting customers on arrival.
Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
Contacting customer to ensure that they are satisfied with the AMA experience
Telephone and email correspondence
Supportingmanagement with inventory (parts, paint, consumables etc)
Liaise with insurance providers regarding claims/repairs
Does this sound like you?
Proven experience within a Customer Service position
Highly professional and personable with strong relationship building skills
Strong systems experience and competent computer abilities
Excellent verbal and written communication skills
Ability to meet strict deadlines
Able to work effectively and collaboratively with the team
Benefits
Reward & recognition
Career development and training
Discounts on parts and tools
Uniforms
24/7 professional counselling for Team members and their immediate families
We champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.
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