Location:
Joondalup
Employment Type:
FP - Full-Time Permanent
Closing Date:
30 Sep 2025
About us
Join us at Therapy Focus, where everyday counts, impact lasts, and your unique contributions are celebrated. Therapy Focus is an established not-for-profit community service provider and a respected leader in the disability support sector. We are a values driven organisation with a strong focus on impact and helping others. We want you to grow with us and work alongside our skilled professionals, embrace learning and develop your career whilst supported by an exceptional workplace culture.
Your role
We are seeking an experienced Scheduling Officer to join our amazing team, based in Butler or Joondalup on a permanent, full time basis.
Reporting to the Scheduling Team Leader, your key responsibilities will include:
* Plan, organise and schedule appointments between customers and clinicians
* Utilise customised scheduling software and your superior analytical skills to set up, modify and maintain the scheduling of appointments for clinical teams
* Work as part of the larger scheduling function to ensure scheduling for the entire business is completed in an efficient and timely manner
* Ensure the integrity and accuracy of all information held on the scheduling system
* Effectively communicate with possible demanding internal and external customers to diffuse conflict
* Liaise with customers and clinicians via phone, email or in person in order to schedule, remind or follow up appointments
* Resolve appointment conflicts for clinicians and customers in a time efficient manner
* Provide assistance with caseload planning as required
What makes you the right candidate?
* Previous scheduling experience, ideally within the allied health, NDIS or disability support sector
* Sound knowledge of computer software applications such as scheduling software and Microsoft Office suite
* Be a customer-centric Individual focusing on delivering extraordinary service
* Analytical problem solving skills with the ability to multitask and solve problems quickly
* Excellent written and verbal communication
* Ability to work autonomously and collaboratively as part of a team
* Excellent organisational and time management skills with the ability to prioritisation tasks
* A sense of responsibility and ownership of your role and responsibilities
* High attention to detail
What's in it for you?
* Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
* 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
* Access to discounted gym and pool facilities across WA for you and your family
* 37.5 hour work week, promoting work-life balance
* Long service leave after 7 years of tenure
* 6% corporate discount on health insurance
* Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at most Therapy Focus sites
* Comprehensive care through our employee assistant program; supporting your medical, safety, and mental health needs through life's ups and downs
* Celebrate excellence with our annual peer-nominated awards
* Discover job satisfaction while making a meaningful impact
* Be part of values-driven team with career progression opportunities
Start your journey with Therapy Focus. Apply today
If it sounds like we're the right fit for you and you're ready to take the next step in your career.
If you have any questions or would like to discuss this opportunity, please contact our Talent Acquisition team on or email