Delivering Exceptional Library Experiences
Job Description:
We are seeking a skilled professional to work with global library customers.
Required Skills and Qualifications:
* Customer-centric approach and timely resolution of customer issues.
* In-depth knowledge of libraries and experience working with them.
* Thriving in complex environments with opportunities to learn and teach.
* Solving customer issues and collaborating with other teams for high-level advice and feedback.
Benefits:
* Good problem-solving skills.
* Strong understanding of modern library environments.
* Previous IT experience or technical mindset with a desire to grow technical skills.
* Enthusiasm to learn Libero, our library management solution.
* Excellent Microsoft Office skills.
A Day in the Life:
Our consultants resolve customer queries, provide guidance to internal and external stakeholders.
They work as part of a global team providing dedicated support to various library customers across regions.
Key contributors to customer experience and retention, they offer application support and education for library staff using Libero in daily operations.
Maintaining records, they collate customer and platform environment technical specifications and update knowledge databases.
No day is the same, as they contribute to global projects, service excellence, and support, customer education.