Job Description
This role will play a key part in driving the growth and success of our hotel operations. You will lead by example, fostering a culture of excellence, innovation, and collaboration.
You will be responsible for managing daily hotel operations, ensuring seamless delivery of services to our guests. This includes overseeing front-of-house, housekeeping, and back-of-house teams to deliver exceptional guest experiences.
The successful candidate will have a proven track record in hotel management, with experience in leading high-performing teams and driving business growth through strategic decision-making.
Key responsibilities include:
* Optimising business turnover and operating profit
* Designing and executing business development strategies
* Establishing a high-performance team aligned to our core values
* Managing daily hotel operations
* Driving guest satisfaction and loyalty
* Facilitating business compliance and critical incident management
* Facility and asset management
Requirements and Qualifications
We are seeking a highly motivated and experienced professional with:
* Approved Australian working rights
* First Aid Certificate (or ability to obtain)
* Responsible Service of Alcohol Certificate (or ability to obtain)
* Willingness to obtain a Liquor Licence
* Demonstrated experience leading a team with kindness to achieve outcomes
* Demonstrated ability to resolve problems and complaints
* High standards of attention to detail and communication skills
* Experience managing a high-performing hotel
Benefits
As a valued member of our team, you can expect:
* National career growth opportunities
* Ongoing career development
* Comprehensive onboarding and ongoing support
* The chance to mentor rising talent under our Fast-Track Hotel Management Development program
* Genuine flexibility and job security
* A high-performing culture that values relationships and individuality, where leaders know you by name
* Generous referral bonuses when you refer friends to work with us
* Discounts on accommodation across our network
* Discounts on private health insurance
* Access to our Employee Assistance Program
About Us
We pride ourselves on being a dynamic and supportive employer, offering a unique opportunity for personal and professional growth. Join our fast-paced environment where no day is the same, and operate with an ownership mindset to drive results.