Our Purpose At Xero, we're here to help you supercharge your business.
We do this by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.
When that happens, we're not only making life better for small businesses, but also building a stronger economy that can change the world.
How You'll Make Impact: At Xero, our mission is to make life better for small businesses, and secure, seamless access is at the heart of that vision.
As the Senior Product Manager, you will lead the strategy and execution for our Customer Identity and Access Management (CIAM) and Identity Fraud Prevention platforms, ensuring millions of customers can securely and effortlessly access Xero and our ecosystem of connected third-party apps.
In this role, you'll drive innovation in identity, authentication/authorization, and fraud detection, balancing security with a frictionless user experience.
You'll shape the future of passwordless authentication, SSO, adaptive security, and AI-driven fraud detection, working closely with engineering, data, and design teams.
You'll also collaborate with third-party services and shape the strategic direction of the next horizon in identity and security.
If you're passionate about scaling secure identity solutions, stopping fraudsters in their tracks, and delivering world-class user experiences, this is your opportunity to make a significant impact at one of the world's leading Saa S companies.
Join us in building the future of secure digital identity for small businesses.
What You'll Do: Actively network across Xero to understand how products fit into Xero's strategy and objectives.
Work directly with customers to conduct research, collect insights, and validate understanding, supported by the broader product team.
Use customer data and insights to assess value and viability risks, informing product roadmap and planning.
Define the scope of customer problems and develop possible solutions to test, validate, and refine with relevant team members.
Build strong relationships with internal stakeholders and collaborate effectively.
Develop a strategy for the product line, including securing funding and resourcing.
Participate actively in the annual and quarterly OKR process, with support from product leadership.
Manage risks related to security, privacy, regulatory compliance, data use, and availability by consulting stakeholders and leading trade-off decisions.
What You'll Bring With You: Identity Experience: Experience related to customer journeys around user authentication, including MFA, account settings, and SSO.
Login: Experience with authentication processes for Xero users across products.
MFA: Experience supporting MFA implementations for Xero users, including domain-enforced SSO.
SSO: Experience with SSO solutions for medium to large practices, managed IT environments, and social sign-on for small to medium businesses.
Stakeholder and relationship management skills, including engagement with large customers, sales, and country teams.
Experience working with technical teams to improve sign-up conversion and meet compliance standards.
Ability to balance security and user experience to support growth opportunities.
Why Xero Offering generous paid leave, mental health support, free medical insurance, wellbeing programs, employee resource groups, 26 weeks of parental leave, employee share plans, flexible working, career development, and more.
We foster a collaborative, inclusive culture that values diversity and a #challenge mindset.
We encourage candidates from diverse backgrounds to apply, even if their experience doesn't align perfectly with every requirement.
We are committed to supporting applicants with access or support needs throughout the process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified.
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