Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary 12 months max term contract All AU location – Hybrid - Full time At PwC Australia, the work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. As a Support Manager – Cyber & Forensics Lab, you’ll play a vital role in managing the overall support function, including strategy, planning, and execution, working with clients across Tech Hub to ensure that the support team is aligned with business objectives and that high standards of service are maintained. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do: Leading and mentoring the IT support team to ensure efficient service delivery and a collaborative work environment. Developing, implementing, and monitoring IT support strategies aligned with business objectives and SLAs. Overseeing compliance with industry standards, regulations, and internal policies through documentation and regular audits. Providing advanced technical support and coordinate with IT teams to resolve complex issues and system-wide challenges. Managing IT assets and DevOps pipelines to maintain high availability, reliability, and operational efficiency. Collaborating with stakeholders and other departments for seamless service delivery and ongoing updates. What we’re looking for: Demonstrating proven technical support management with expertise in ITSM, DevOps, networking (routers, switches), and forensic tools like EnCase and Magnet AXIOM. Demonstrating familiarity with cyber tools (SIEM, IDS/IPS), cloud platforms (Azure, AWS), and strong knowledge of encryption, MFA, and secure access controls. Demonstrating skills in prioritization, stakeholder management, and providing expert technical guidance; experienced first-level team leader. Demonstrating proven experience in actively leading medium to large projects, collaborating across teams, and may travel for SME support and stakeholder engagement. What you’ll gain: The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise. Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. Clear paths for career progression supported by continuous learning and leadership development. Generous leave entitlements including four weeks’ annual leave and float public holidays to support your work-life balance. We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. Ready to grow here and go further? Join PwC Australia as a Support Manager – Cyber & Forensics Lab and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills ABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Analytical Thinking, Application Maintenance, Cloud Infrastructure, Coaching and Feedback, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database System Backups, Database System Support, Database Tuning, Data Cleaning, Data Querying, Data Retrieval, Data Virtualization, Device Management, Directory Permissions { 37 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date