Overview
A1 Technologies is a rapidly growing Microsoft consultancy helping organisations deploy, manage, and optimise their Microsoft cloud and supporting infrastructure environments.
We are building a company that believes in culture first, and that means creating a flexible, supportive, and inclusive environment. We encourage and embrace continual learning and education, work life balance, and making a difference for our team, our customers, and our partners. We believe these initiatives help to deliver incredible service and solutions to our customers across Australia, NZ, UK, and US.
We make it our mission to help our customers transform from legacy environments to a Microsoft cloud-first environment; improving resilience and security, consolidating costs, and giving our customers the best user experience possible wherever they are working from.
More About Us:
- We are a highly inclusive culture that is focused on supporting our team first and foremost.
- We are hyper-focused on two key vendors: Microsoft and Fortinet.
- We love helping good people do good things.
- We are a remote working organisation.
What we are offering:
- Work with a fast paced, fun, and energetic team handling cutting edge Microsoft projects for some of Australia\'s biggest brands.
- Work from anywhere in Australia or New Zealand (must be able to work AEST time zone).
- Certification & education paths and support.
- Flexible work including 4-day work week.
Role
As a Microsoft Service Desk Engineer your primary role is to deliver exceptional service to our customers. You will be responsible for taking ownership of customers technical issues and resolving them in a timely manner. This role is suited to an experienced Level 2 Service Desk Engineer with 3 years’ experience working directly with clients.
Key Responsibilities
- First line and escalated technical support (via telephone and email) of Microsoft and Fortinet environments.
- Create customer walkthrough guides and internal Knowledge Base articles.
- Microsoft 365 user management including Intune, Microsoft Security hardening, SharePoint & Teams administration.
- Troubleshooting & provisioning computers and network devices
About you
- You have exceptional communication skills both written and verbal and understand the critical importance of empathy (and EQ).
- You have ability to think clearly under high pressure situations.
- You have excellent problem-solving skills.
- You’re great at re-prioritising based on escalations.
- You’re a continual learner who enjoys improving your skills and gaining certifications.
- You’re a self-starter, who is driven, resourceful, and enjoys challenges.
- You’re comfortable working remotely full-time.
Your Technical skills and experience
You have recent experience troubleshooting and administering the following technologies.
- Microsoft 365 user management including SharePoint and Teams.
- Microsoft Activity Directory and Azure Active Directory.
- Microsoft Intune and Endpoint Manager is desirable.
- Microsoft Power Automate and PowerShell scripting is desirable.
Qualifications and Experience (desirable)
- Previous experience in an MSP is highly desirable.
- 3+ years in a client-face role.
- 3+ years’ experience as Service Desk or Technical Support Engineer in Australia.
- Must have 2 (or more) current Microsoft 365 or Azure certifications.
We love helping good people do good things, whether that’s our internal team, our customers, or our partners. If you’re ready for the excitement and challenge of joining a growing company, we would love to hear from you.
#J-18808-Ljbffr
📌 Level 2 Microsoft Service Desk Engineer
🏢 A1 Technologies
📍 Maitland