About The Role
* Deliver exceptional, customer-centric, and caring service to members and stakeholders, ensuring clear communication and seamless handovers.
* Collaborate effectively with colleagues, demonstrate flexibility, and consistently uphold company values in all interactions.
* Manage end-to-end claims including assessing liability, processing payments, identifying potential fraud, escalating complex claims, and liaising with relevant departments, all within authority limits and company policies.
* Complete tasks within set timeframes and quality standards, meet performance targets, comply with schedules and feedback, and proactively seek development opportunities.
* Maintain accurate records, adhere to legal and regulatory requirements, follow internal procedures and service standards, and ensure high-quality data entry and communication throughout the claims process.
About You
* Demonstrates excellent verbal and written communication skills, confidently conveying outcomes while delivering an exceptional customer experience.
* Excels in conflict management and maintains a strong work ethic, ensuring a seamless customer experience with a focus on members' well-being in every interaction.
* A collaborative team player who works effectively with colleagues and stakeholders to achieve the best outcomes for our members.
* Highly organised, detail-oriented, with strong personal drive, able to handle peak demand situations, cross-skill across products, and perform additional duties as required.
* Proficient in using technology and MS Office applications, with strong data entry accuracy, ability to assess information for accurate claims decisions, and adaptability to change.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work-life balance: Flexible, hybrid work arrangements where possible.
* Career Development: Mentoring and development opportunities with access to learning resources.
* Financial and Well-being Perks: Discounts on Allianz products, retail, tech and travel, plus financial wellness initiatives.
* Additional details available on the Allianz Careers site.
About Allianz Group
Allianz Group is one of the world's trusted insurance and asset management companies. Allianz supports an inclusive workplace and opportunities for all employees.
We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws.
Adjustments and support
If you require any support or adjustments to participate equitably in our recruitment process, please contact for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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