Roster Options
Option 1: Monday – Thursday 9:00 AM – 6:00 PM; Saturday – Sunday 9:00 AM – 6:00 PM.
Option 2: Monday – Thursday 9:00 AM – 6:00 PM.
Benefits
* Team benefits, discounts and rewards program.
* Supportive team growth and career development.
* Permanent opportunities offering stability and career pathways.
About The Role
The Service Leader plans the delivery of great customer service and quick and easy checkouts in the Service Desk and Front End (including Customer Greeter).
What You'll Do
* Ensure the delivery of a great customer experience every day.
* Lead a team including rostering, leave, succession, training, development and recruitment.
* Create respectful, trusting and positive relationships with the community you serve.
* Manage customer compliments and complaints.
* Plan and implement online order fulfilment processes, ensuring that orders are filled and delivered within SLAs.
* Manage sales and budgets.
What You'll Bring
We seek a purpose‐led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community, works with agility and is adaptable to change.
* Use data & insights to drive decision making, not intuition.
* Creative with a keen eye for detail and strong planning capability, able to embed structured processes and routine.
* Availability to work a flexible roster, possibly including evenings and late nights across all seven days of the week.
What You'll Experience
* Team discounts across our range of Woolworths Group brands and a rewards program that celebrates purpose‐driven work.
* Global business with career possibilities and exposure to a broad network.
* Access to Sonder: free confidential 24/7 personalised financial, medical, psychological or physical support for team members and families.
We value flexibility and will consider part‐time, job‐share or other flexible options to support your work‐life commitments.
Our Commitment to Inclusion
We believe that diversity, equity, inclusion and belonging are key to realizing our purpose. We aim to create an inclusive workplace where everyone feels they belong and can reach their full potential.
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