We're seeking an exceptional individual to fill the role of Customer Experience Liaison. As a key member of our team, you'll be responsible for delivering outstanding customer service and providing tailored solutions to meet their needs.
About the Role
This is an excellent opportunity to join a dynamic organization and contribute to the growth and success of our business. Your primary focus will be on interacting with customers, addressing their queries, and resolving any issues they may encounter.
* Provide Expert Guidance: Offer advice and guidance to customers regarding our products and services, highlighting their benefits and features.
* Tour Centers: Conduct guided tours of our facilities, showcasing our offerings and answering questions about membership programs and other services.
* Follow-up Support: Engage with customers as needed, providing ongoing support and assistance to ensure their satisfaction.
* Promote Services: Effectively promote our available programs and services, ensuring that customers are aware of all options.
* Process Transactions: Accurately handle customer transactions, including receipting, processing, and balancing payments.
About You
To succeed in this role, you'll need to possess excellent communication skills, be energetic and enthusiastic about helping others, and have a strong ability to work independently and as part of a team.
What We Offer
* Flexible Work Arrangements: Enjoy flexible working arrangements and rostering schedules, allowing you to balance your work and personal life.
* Career Development Opportunities: Take advantage of opportunities for career growth and development, enhancing your skills and expertise.
* Access to Facilities: Receive free access to our gyms, recreation centers, and aquatics facilities across the state.
* Virtual Y Benefits: Enjoy free access to the Virtual Y – our online health and wellness platform.