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Customer Insights Manager - Woolworths at Work
Enjoy creative licence while you grow and support your portfolio to define & deliver customer experience strategy. Join a large customer insights team and capitalise on levels of data that are unique to the Woolworths Group. A permanent, hybrid role based in Surry Hills, supporting a start-up portfolio with the backing of the Group.
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – “to create better experiences together for a better tomorrow.” It’s that Purpose that fuels our ambition to explore current ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you'll do
- Lead, deliver and evolve the customer insights program end to end, from scope to delivery.
- Use expert knowledge of VoC programs and market research techniques to provide up-to-date insights and recommendations on how our customers interact with our business.
- Partner with the customer insights community, leveraging the resources across our group, and contribute to team member development.
- Support Woolworths at Work, a digital-first startup, redefining the B2B grocery supply market and growing into a multi-billion-dollar business.
- Lead the Voice of Customer (VoC) program and evolve surveys and touchpoints to align with objectives.
- Establish reporting cadences and self-serve dashboards to communicate key insights and recommendations.
- Act as subject matter expert for market research, providing guidance on briefs and methodologies.
- Collaborate with internal teams to set up bespoke research projects and leverage the Gather Panel.
- Upskill and educate the team on customer insights and research programs to drive awareness.
What you'll bring
- Extensive research and insights experience (5+ years), focusing on Voice of Customer (VoC) programs and research operations.
- Deep expertise in quantitative methodologies with the ability to execute research end to end; qualitative methodologies are highly desirable.
- Strong presentation and communication skills with a track record of storytelling data-driven insights to C-level executives.
- Experience in complex, senior, multi-stakeholder environments, managing multiple projects simultaneously.
- Highly desirable background in B2B retail/e-commerce or agency-side research consulting.
- Comfort in owning a portfolio and acting independently as an SME for a business unit.
What you’ll experience
- A global business with diverse career possibilities and a broad business network.
- Access to Sonder for confidential 24/7 support for team members and families.
- A progressive and competitive leave policy and team discounts across Woolworths Group brands with a rewards program.
- Salary Sacrifice options for eligible items or services from pre-tax salary (e.g., novated leases, superannuation contributions, computing devices).
- Inclusive culture where everyone belongs and can reach their full potential.
Everyone belongs at Woolworths Group. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and strive to create an inclusive workplace where everyone can thrive. We encourage all candidates to apply and will provide adjustments in the hiring process if needed.
See how we’re creating better experiences together, for a better tomorrow. Discover more opportunities with Woolworths Group.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Marketing and Sales
- Industries: Market Research
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📌 Customer Insights Manager
🏢 Woolworths Group
📍 City of Sydney