Add expected salary to your profile for insights.Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.About the OpportunityGMHBA is seeking a passionate and experienced Quality Assurance Lead to oversee and drive quality assurance frameworks across our Member Experience team. This pivotal role ensures that every member interaction meets our high standards of service, compliance, and care.Key Responsibilities:Develop and maintain robust QA frameworks and programs across multiple teams including Contact Centres, Sales, Retention, and Branches.Collaborate with internal stakeholders to define quality standards and align on performance measures.Lead assurance activities, monitor outputs, and identify opportunities for continuous improvement.Provide insights, reports, and recommendations to senior leaders.Ensure compliance with regulatory standards and internal policies.Mentor and guide QA Analysts, helping to build a culture of quality and accountability.About youAs the ideal candidate, you’ll need to demonstrate the following skill and experience:MandatoryPrevious experience in a similar continuous quality improvement rolePrevious experience developing and maintaining QA frameworks & programsPrevious experience leading teams in a Contact Centre environmentExcellent communication skills, both written and verbalExcellent data analysis and reporting skillsAble to build relationships and influence at levels, both internally and externallyCommitted to continuous improvementThe ability to be proactive, self-motivated and work on own initiative including planning and organizing own workloadConsultative and inclusive approachIntermediate/Advanced skills in PowerPoint, Word & ExcelHighly DesirableTertiary qualification in a relevant field (i.e., business, finance, commerce) or by relevant experiencePrevious experience leading QA teams in a Contact Centre environmentExperience in a related sector (i.e., Private Health Insurance, General Insurance or Banking)Certification or experience of internal and external coaching methodsIf you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.Submit your application online today. Applications close on Thursday, 15th May 2025.If you have any questions about this position or the recruitment process, please reach out to the careers team at (email protected)At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Tell us why you're interested in this role and working with GMHBA.Tell us about your salary expectations.Do you have the right to work in Australia? Please give details.Tell us when you'd be available to start.Do you identify as an Australian Aboriginal or Torres Strait Islander?Is there any support, resources or adjustments you need to be your best during our recruitment process? Please describe any adjustments you may need during the recruitment process.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr