The Service Desk is the primary point of contact for IT support for Avant users within the Perth office. The role ensures that all queries, service disruptions (incidents), requests and problems relating to IT services are channelled, tracked and managed to a successful conclusion.
The Service Desk Analyst provides 1st and 2nd line technical support, the role requires an aptitude for working with IT systems (applications and infrastructure) while providing a high level of customer service.
Key Responsibilities
* Deliver exceptional customer service aligned to defined SLAs
* Provide Level 1 and Level 2 technical troubleshooting and support
* Administer users in Active Directory and Microsoft 365 environments
* Support Microsoft 365, Microsoft Teams, and associated applications
* Configure and support Avant-specific applications
* Provide desktop and hardware support (laptops, mobiles, tablets, peripherals and printer administration and troubleshooting)
* Support remote and interstate offices
* Promote and uphold IT security and compliance standards
* Accurately log, track and manage incidents via IT Service Management tools
Qualifications required
* MCP or MCSA
* IT-related tertiary qualification
Skills and experience required
* Demonstrated experience in Level 1 Service Desk and Desktop Support within a corporate environment
* Strong working knowledge of Microsoft 365, Active Directory, Windows desktop, environments, Mobile device management
* Experience using IT Service Management (ITSM) tools
* Experience in Citrix environments
* Exposure to SharePoint administration
* Service-driven with a strong customer-first mindset
* Excellent verbal and written communication skills
* Strong analytical and troubleshooting ability
* Adaptable and capable of managing competing priorities
* Collaborative team player
* High attention to detail and commitment to security compliance
About Avant
Avant is Australia's leading medical defence organisation, proudly supporting medical professionals for over 130 years. With more than 90,000 members, including health practitioners and medical students across every state and territory, we provide trusted, market-leading products and services tailored to their professional, personal, and practice needs.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us?
If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au
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