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Australia's premier Alternative Asset Manager since 1952. Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion Assets Under Management and over 550 employees deployed across Melbourne and Sydney. For over 70 years, we have been trusted to deliver market leading returns and to provide financial solutions that make dreams into reality.
The opportunity
If you are seeking your next opportunity within Financial Services and are passionate about quality, reporting and insights, this could be it
We are looking for a self-motivated and outcome focussed individual to join our Customer Services division. Reporting to the Manager of Quality, Projects & Insights, you will be responsible for a broad array of reporting and insights, quality assurance, continuous improvement and automation activities to support the teams across the division.
You will work both autonomously and collaboratively with your fellow Quality, Projects & Insights Analysts, as well as with a range of other stakeholders inside and outside of the division including Settlements, Payments, Funding Services and Customer facing teams.
The key responsibilities include
* Create engaging dashboards and reports in a variety of reporting products
* Support divisional projects and enterprise-wide projects
* Complete monthly divisional reports
* Identify data trends and anomalies to identify potential issues
* Perform data validation and quality checks to ensure accuracy and consistency
* Maintain and improve the division's quality assurance practices and frameworks
About you
* Minimum two (2) years' experience in a similar role within Financial Services
* Takes pride in delivering exceptional customer service experiences
* Possesses strong written and verbal communication skills
* Excellent attention to detail and time management skills
* Excels in team-based work environments supporting colleagues to do their best work
* Take personal accountability for the quality your work
* Self-motivated and self-driven to deliver outcomes
* Proficient in working across multiple technology platforms
* Proven experience in Office 360 products (incl. Power Apps)
Employee benefits
* Flexible working arrangements
* Paid birthday leave
* Ability to purchase additional leave
* Employee Assistance Program (EAP)
* Training opportunities
* Social events
* Retail discounts with Reward Gateway
We value your interest and encourage you to apply.
Please note, only shortlisted candidates will be contacted.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst
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