Customer Service Representative Job Description
The primary objective of this role is to provide exceptional customer service by thoroughly assessing patients' needs, assigning priorities, and directing information to the relevant resources.
This involves working collaboratively in a multidisciplinary team to inform patients about services and enroll new customers.
* Act as the initial point of contact for patients, carefully evaluating their needs and prioritizing handling.
* Record activities in patient databases and follow up to secure services for customers.
Required Skills and Qualifications
* Prior work experience in specialty pharmacy or customer service.
* Proficient level skills in computer use, including Microsoft Office and key boarding skills.
* Experience working with people in high-pressure situations and resolving problems using excellent judgment and customer service skills.
Benefits
* Preloaded PTO (100 hours/12.5 days upon employment) and flexible schedules that allow for a balance between work and personal life.
* Opportunities to contribute to groundbreaking solutions addressing complex challenges in the healthcare industry.
* A focus on promoting from within and providing opportunities for career growth and advancement.