What this opportunity involves
Working at a client site on Collins Street, JLL is seeking a dynamic and professional Workplace Ambassador to enhance our office environment and provide exceptional service to visitors and employees alike. This role combines traditional concierge duties with proactive workplace management, creating a welcoming and efficient atmosphere for all.
A snapshot of the role
* Manage reception duties: welcome visitors and employees, handle arrivals, access passes, enquiries
* Conduct regular workplace experience sweeps, ensuring cleanliness and stock replenishment
* Develop and maintain strong relationships with employees and clients
* Coordinate with FM team for seamless guest experiences, including daily huddles
* Handle administrative tasks: emails, phone calls, workspace management, and vendor oversight
* Ensure exceptional service delivery, anticipating needs and managing events and conference room bookings
* Identify and escalate potential risks to operations
* Contribute to continuous improvement initiatives and workplace activations
* Perform additional duties as required
What we are looking for
The ideal candidate will be proactive, detail-oriented, and committed to exceeding client expectations. You\'ll spend significant time engaging with employees and guests, ensuring a seamless and enjoyable workplace experience.
* Diploma or higher education
* 1-2 years experience in hospitality, facility management, or related fields
* Exceptional customer service and interpersonal skills
* Strong organisational and time management abilities
* Excellent verbal and written communication
* Adaptability to new technologies and applications
* Ability to work independently and collaboratively
* Passion for creating positive workplace experiences
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...
Apply today, quoting job reference number REQ498511.
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